Shipping policy

During the closure of the Ferry Building store, Fog City Flea, we will be offering temporary FREE SHIPPING, even though the current shipping charges only cover what I pay directly to the shipping services, on average. This is my way of making it easier to stay connected, wherever you are. Please encourage your friends and family who are curious about cleaner skincare products to give Kalme Co. a try during this time. Local, in-person pick up near Alamo Square Park will continue to be offered. We only ship within the USA at this time. 

Most orders will ship within 1-3 business days. Out of stock items may vary in precessing time; we will contact you as soon as we can if we are unable to make & process items within 7 business days. If you have concerns or need an order rushed, please let us know by emailing our general mailbox with your name & order number so we can do our best to accommodate.

FOR RUSHED ORDERS OR ANY ISSUES EMAIL :  justkalme@kalmeco.com

Tracking is provided for shipping on all orders & will be emailed the day your order ships. On occasion we will ship items using recycled or pre-used packing materials as a way to reduce our carbon footprint & the strain that shipping materials have on the environment. If you prefer new shipping materials only, please let us know.

Shipping issues? Once a parcel leaves our possession, it is out of our control & Kalme Co. is no longer liable for any issues that may arise during transit. We assume no responsibility for issues including but not limited to late deliveries, damages, &/or stolen or missing parcels. If any of these issues arise, please contact us as soon as possible & we will do our absolute best to alleviate the situation within our means, we want to keep you happy frand. If your order arrives damaged, please make sure to take pictures right away & include them in an email to the email address listed above. We are a very small company and value your business very much!